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Technology Support & Student Devices — STEM Academy of Hollywood
📢  Testing season April 14–May 16 — Ensure Bluebook is installed & devices are fully charged nightly
STEM Academy Logo STEM Academy of Hollywood · LAUSD

Technology Support
& Student Devices

🛠 Get Tech Help 💻 Student Device Resources
1:1
Laptop Program
One-Click Access

Quick Help Center

Find what you need in one click — no searching required.

🔑

Password Reset

Reset your LAUSD or Google account password instantly
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Schoology / Student Email

Access Schoology and your school email
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Chromebook Help

Troubleshoot your school-issued laptop step by step
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Wi-Fi Setup

Connect to campus or home Wi-Fi, install certificate
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Testing Apps

Bluebook, LockDown Browser, iReady installation guides
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Charger Checkout

Borrow a loaner charger from the tech office
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Device Repair Request

Report a broken screen, key, or hardware issue
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Parent Consent Help

LAUSD Google Workspace parental consent form guide
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Empowering Every Learner

Every STEM student graduates college- and career-ready with world-class technology skills.

1:1 Laptop Initiative

Student Device Program

Every STEM Academy student receives a school-issued Chromebook — your gateway to learning, creating, and connecting.

  • 📦

    Device Checkout

    Devices issued at the start of the year. Bring your signed AUP to Room C121.

  • 🔋

    Charge Every Night

    Your device must arrive at school fully charged. Low battery = missed learning.

  • 🎒

    Safe Transport

    Always carry your device in its sleeve. Never leave it in a car or unattended.

  • 💸

    Damage Policy

    Accidental damage requires a restitution form. Intentional damage may carry fees.

  • 🔍

    Lost Device?

    Report immediately to the main office and complete a lost device report form.

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State & College Board Testing

Testing Readiness Hub

Everything you need to walk in on test day confident and prepared.

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Bluebook (SAT/PSAT)

College Board digital testing app. Must be installed and verified before test day.

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LockDown Browser

Required for online assessments. Download from the LAUSD student portal.

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CAASPP / Smarter Balanced

State standardized tests. Ensure your device has the TestNav app installed.

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iReady Diagnostics

Math and reading growth assessment. Access through your Google Classroom.

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Wi-Fi Certificate

Required for school network. Install via LAUSD IT portal before test week.

🖥

Backup Device Cart

Loaner Chromebooks available in Room C121 if your device fails on test day.

  • ✓
    Device fully charged the night before
  • ✓
    Bluebook app installed & verified
  • ✓
    LockDown Browser installed
  • ✓
    Wi-Fi certificate installed
  • ✓
    Charger in backpack
  • ✓
    Student ID number memorized
  • ✓
    Arrive 15 minutes early
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    No VPN or proxy apps active
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Supporting Every Family

We make technology accessible, understandable, and safe for students and parents alike.

Family Resources

Parent & Guardian Support

We're here to help your family navigate school technology with confidence.

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Parent Portal Login

Access grades, attendance, and student progress through the LAUSD Parent Portal. First-time users need an activation code from the main office.

Access Parent Portal →
✅

Google Workspace Consent

Students under 18 need parental consent to use LAUSD Google Workspace tools including Gmail and Drive.

Complete Consent Form →
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Cyber Safety & Digital Citizenship

Resources on safe internet use, privacy settings, and how to talk to your student about responsible technology habits at home.

View Safety Guide →
🏠

Home Troubleshooting

Common fixes: restart the device, reconnect to home Wi-Fi, clear browser cache, or check charger connection. Still stuck? Submit a ticket.

Submit Support Ticket →
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Acceptable Use Policy

All students and families must review and sign the LAUSD Acceptable Use Policy. Devices are for educational use. Violations may result in device removal.

View AUP →
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Student Email Guidance

Your student's LAUSD email ends in @students.lausd.net. Use it for school communication only. Parents cannot access student email accounts directly.

Email Setup Guide →
Learning Platforms

Digital Learning Tools

STEM Academy students have access to industry-leading platforms for learning, creating, and collaborating.

Google Classroom
Google Drive
Google Meet
Microsoft 365
Schoology LMS
Canva for Education
Autodesk CAD
iReady
College Board
Khan Academy
Naviance
Library Databases
Get Help Now

Submit a Tech Support Ticket

Our technology team is here to help. Urgent issues handled same day.

🎓 Students

Broken device? Login issue? App not working? Submit your request and we'll get you back on track fast.

Student Ticket →

👩‍🏫 Staff & Teachers

Classroom projector, network issues, or software support. Priority response for instructional needs.

Staff ITS Helpdesk →

🚨 Emergency Support

Testing day crisis? Full classroom outage? Walk directly to Room C121 for immediate in-person assistance.

Emergency Protocol →
🧑‍💻

Tech Office — Room C121

Hours: Monday–Friday, 7:30 AM – 4:00 PM
Walk-ins welcome. Same-day repairs for screen and keyboard issues when parts are in stock.
Loaner devices available. Bring your student ID.

Common Questions

Frequently Asked Questions

Find instant answers to the most common tech questions at STEM Academy.

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I forgot my password — how do I reset it?+
Visit the LAUSD Single Sign-On portal at my.lausd.net and click "Forgot Password." You'll need your student ID number. If you're locked out completely, visit Room C121 with your student ID for an in-person reset.
My laptop won't connect to Wi-Fi+
First, forget the network and reconnect. If you're on campus, ensure the LAUSD Wi-Fi certificate is installed (Settings → Certificates). At home, check your router. If the issue persists, submit a ticket or visit Room C121.
My charger is missing — what do I do?+
Loaner chargers are available at the tech office in Room C121. Loaners are for the day only — you are responsible for returning it before school ends. Replacement chargers can be purchased through the main office.
Bluebook is not opening on my device+
Uninstall and reinstall Bluebook from collegeboard.org/bluebook. Make sure you're using a supported OS version. Disable any VPN apps. If it still won't open the morning of a test, go directly to Room C121 for a backup device.
LockDown Browser is not installed+
Download LockDown Browser from the LAUSD student software portal. Your teacher or testing coordinator will share the direct link. Install it at least 24 hours before your test. Contact the tech office if you have installation errors.
My device screen is cracked+
Bring your device to Room C121 as soon as possible. You'll need to complete a Device Damage Report form. A loaner device will be issued while yours is repaired. A restitution fee may apply depending on the circumstances of the damage.
How do I borrow a temporary device?+
Visit Room C121 with your student ID. Loaners are available on a first-come, first-served basis. You must return the device at the end of the school day unless a longer loan is approved by the tech office.
My Google account needs parental consent+
A parent or guardian must complete the LAUSD Google Workspace Parental Consent form, available on the Parent Portal or from the main office. Once submitted, access is typically enabled within 1–2 school days.
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Student Digital Responsibility Pledge

At STEM Academy, we take digital citizenship seriously. Every student agrees to the following commitments when they receive their school device:

  • ✦I will charge my device every night and bring it to school fully powered.
  • ✦I will use my device for educational purposes during school hours.
  • ✦I will protect my device from damage by transporting it safely at all times.
  • ✦I will respect others' privacy and never access unauthorized accounts.
  • ✦I will report any damage, loss, or security concern to the tech office immediately.
  • ✦I understand that my school device activity may be monitored for safety.